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We tried hard, but it seemed that every time we were beginning to form up into teams, we would be reorganized. I was to learn later in life that we tend to meet any situation by reorganizing.”

What a wonderful method it can be for creating the illusion of progress while producing confusion, inefficiency and demoralization.”
   
   
  Not much has changed in the last 2200 years. If you look at the statistics for reorganizations, where barely 20% deliver the expected benefits.

We have developed a very different approach, based on decades of experience, which consists of two distinct phases:
   
  Phase 1 — Design
  Beginning with the strategic engagement of leaders at all levels and taking into consideration the critical processes that create value for customers, we help you map the status quo using flow charts or value-stream mapping. Once we’ve identified critical processes as well as those that are error-prone or that fail to add value, we can begin to redesign both the processes and the organization.
   
  Phase 2 — Implementation
  Many redesign efforts fail, not because of a poor design, but because implementation was not thought out or was started too soon.

It is critical that the people affected be involved. While there is no “one size fits all” implementation methodology, ours is a straightforward methodology.

The main factors to be considered are:

 
  • Selection of an Implementation Team with overall responsibility for every step
  • Impact assessment
  • Communication of the redesign, including reasons and implementation plans
  • Training for people in new jobs
  • Coaching to help people at all levels make the transition
  • Follow-up, to ensure that any gaps in the implementation plan are closed
   
  Since each situation is unique and demands specific considerations, please contact us to discuss your unique situation.
   
 
   
  Conway Management Company — 547 Amherst Street, Suite 106, Nashua, NH 03063 USA — 800-359-0099 - 603-889-1130
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